Damaged items or discrepancies with deliveries must be reported within 10 days from the date of shipping.

For damages we require you to:

- Retain packaging so that it can be inspected by the carrier company if needed.
- Take pictures to show; the parcel with the label clearly showing, include the nature of the damage and the packaging.

Any shortages/non-receipt of goods need to be reported within 10 days from date of dispatch.

The carrier company require you to:

- Fill in a 'Denial of Receipt' letter which we can email or send in the post. Failure to return the 'Denial of Receipt' letter, within the specified time frame, may mean the claim lapses. 

Delivery Information